Scheduling a Pickup

We offer two simple ways to schedule a pickup:

• Call Us: Reach out to us directly at 301-768-7658 during normal business hours. Our customer service team will be glad to schedule your pickup and delivery, and we will set up your account if you are a first-time customer.
• Online Scheduling: Click on the “Schedule a Pickup” link at the top of our webpage. Existing Customers will be directed to our Pickup scheduling app. New customers are sent to a different page where you can self-register and then schedule your first pickup. Our advanced software allows you to upload photos and provide detailed notes and instructions, such as specific repair requests. This ensures that our staff fully understands your needs when writing up your order.

The Pickup Process

On your scheduled day, our team will arrive at your address to collect your clothes and other items for cleaning and/or repair. Here’s what you can expect:

• Pickup Window: We typically pick up and deliver items between 11 AM and 6 PM on weekdays. We invite you to call us around 10:30 AM on the day of your scheduled visit and we can provide you with a 2-hour window.
• Delivery Location: Most of our customers provide a specific location where the items can be left if they are not home (e.g., front door, back door, front desk in buildings). If this isn’t possible, the 2-hour window we can provide on the day of our visit will help you plan you day so you can be there for the pickup.

The Cleaning and Repair Process

Once we pick up your items, we begin the process. We use the latest technology and best practices to clean and care for your garments and other items. Here’s a glimpse of what happens:

• Delicate Care: We take extra time with the delicate hand spotting and hand finishing processes, and often air-dry to ensure the highest quality results. We therefore ask for one week whenever possible, but we can provide rush turnarounds as well. Just ask!
• Specialty Items: Items like curtains, blinds, wedding dresses, patio cushions, fine oriental and area rugs, leathers, suedes, and furs, often require a bit more time than one week due to their specialized cleaning needs. But please let us know what kind of turnaround you need and we will do our best to meet your needs.

Delivery Process

Getting back your cleaned items is just as easy as the pickup. Here’s how it works:

• Delivery Timing: Except for our specialty services, we typically ask for one week to return your items, though we can often accommodate a faster turnaround time if needed and requested.
• Notification: Our state-of-the-art software sends you a text reminder the night before your scheduled delivery. In your account, you can track the items being delivered. And please don’t hesitate to call us around 10:30am on the day of the delivery when we can provide you with a 2-hour window.
• Delivery Location: Just like with pickups, you can specify a location where your cleaned items should be left if you’re not home or at your office. We strive to make the process as seamless and flexible as possible.

Pickup & Delivery in the District of Columbia

Our service reaches numerous neighborhoods in Northwest, Northeast, Southwest and Southeast Washington, DC, including:

Pickup & Delivery in Montgomery County, Maryland

We offer our pickup and delivery services to most of the towns and neighborhoods in Montgomery County, Maryland, including:

Pickup & Delivery in Northern Virginia

In Northern Virginia, our service is designed to cater to a wide array of neighborhoods and cities, offering flexible pickup and delivery options to the following areas.

Delivery Schedules

We deliver to many parts of Montgomery County and Washington DC every week day, ensuring frequent and reliable service. For our Northern Virginia customers, we offer delivery three times a week. To see the specific days we are in your area, please review our Delivery Zone Chart on our website.

Home and Office Locations

Besides single family homes, we offer convenient pickup and delivery service to most buildings around the greater Washington DC metro area. We serve numerous apartment, condominium, and office buildings throughout the DMV where we can usually pickup and deliver at the front desk or concierge. For our single family homeowners, we recommend giving us a specific pickup and delivery location, such as a front door, back porch, side door, etc. This provides you with the most convenient service so you don’t have to wait around for a pick up or delivery. If this is not possible we will do our best to coordinate our visit on a day when you are at your home.

Need More Assistance? Call Parkway Custom Drycleaning Today!

Need help setting up your first pickup? We’re here to help! Call us at 301-769-7658 and we’ll walk you through every step. If you’re a new customer, we can help create your account and schedule your first pickup. Just let us know how we can assist you!

1. Initial Inspection and Tagging of Your Items:

After you drop off your items at our store or our driver picks them up (as we offer pick-up and delivery in Montgomery County, MD, most of Washington, DC, and Northern Virginia), every garment undergoes a comprehensive inspection by our expert team. We meticulously examine each piece for stains, tears, pre-existing conditions, repair needs, and restoration requirements,  ensuring personalized attention to detail. Each item is tagged in order to match it up at the end with the other clothes prior to bagging. 

2. Pre-treatment of Stains and Spots:

Our skilled technicians deploy advanced solutions and techniques to remove each stain. We have dozens of spotting mixtures to remove almost every kind of stain imaginable. Unlike many cleaners who simply sort out lights and darks and put a load into a large dry cleaning machine, we pre-spot each item.  This is much more time consuming but results in the removal or significant reduction of each stain. Other more automated processes may be fast and cheap, but stains are not always completely removed, and dyes and textures can be impacted with the aggressive techniques so many dry cleaners use to cut corners and save on cost.   Whether it’s a delicate silk blouse or a rugged outer jacket, we apply targeted solutions to ensure effective stain removal while safeguarding the fabric’s integrity.

3. Cleaning With Eco-Friendly Solvents:

Parkway Custom Drycleaning is committed to sustainability. That’s why we’ve integrated eco-friendly solvents into our cleaning processes, balancing effectiveness with environmental responsibility.  Depending on the garment and type of stain, we use a unique sugarcane-based solution along with a petroleum solvent for optimal results.

4. Air Drying:

Not all garments, drapes, or household linens require air drying, but many do. Almost all wedding gowns are gently air dried before they are hand finished, and many other delicates are air dried as well. This eliminates the risk of shrinkage and other fabric damage.  Of course we do use delicate drying machines as well.

5. Post-Cleaning Inspection and Minor Repairs:

After cleaning, your garments undergo a thorough examination for any additional areas that need attention. For example, a button might need tightening, a hem might have fallen out, or perhaps a seam needs a bit of work. We have 2 excellent couture quality seamstresses who not only do fittings and alterations, but also spend many hours a week repairing and restoring garments for our clients.

6. Hand Finishing and Packaging:

Our pressers have decades of experience and hand finish each garment. Lapels are rolled, gentle steaming is applied, and creases (when called for) are crisply applied. We employ a generous amount of tissue to further protect your garment. Body forms are used for gowns and certain dresses, and specialty hangers are imported to protect clothing from transport to preserve your garment for the next wearing. We also remove all tags – no more broken nails! Additionally, we might attach a note about your garment if we want to point out a repair that was done or perhaps a condition you should know about.

7. Final Inspection:

Before it is racked to a location for store pick-up or delivery to you, your garment undergoes one more final inspection. We check each piece for any special requests or global preferences (like “fold all French cuffs”) to ensure you receive your garments and other items back in outstanding “ready-to-wear” condition. We have hundreds of customers with special notes and preferences so that every time we service an item, it is customized per a customer request. After all, “custom” is in our name.  

All of this translates into “The Parkway Difference.”

Fine Alterations and Tailoring

After you drop off your items at our store or our driver picks them up (as we offer pick-up and delivery in Montgomery County, MD, most of Washington, DC, and Northern Virginia), every garment undergoes a comprehensive inspection by our expert team. We meticulously examine each piece for stains, tears, pre-existing conditions, repair needs, and restoration requirements,  ensuring personalized attention to detail. Each item is tagged in order to match it up at the end with the other clothes prior to bagging. 

Wedding Dress Cleaning and Preservation

Parkway Custom Drycleaning is one of North America’s foremost experts on wedding dress cleaning, preservation, and restoration. We have been gently hand-cleaning, air-drying, and hand-finishing simple bridal dresses and elaborate wedding gowns since 1926.  We also clean and service wedding gowns for many of the area’s finest wedding gown boutiques and specialty department stores.

Leather, Suede, and Fur Care

Dealing with leather, suede, and fur items requires a delicate touch, something we’ve perfected at Parkway Custom Drycleaning. 

We have also partnered with a fur specialist, formerly managing the fur departments at Saks Jandel and Neiman Marcus. She is available for consultations and inspects every fur we process – looking for any repair needs and weak sections that might need attention to ensure your fur is preserved for many years to come. We also offer fur restylings – turning a coat into a rug, handbag, set of slippers, or scarf, for example. 

Off-Season Storage in our Onsite Climate-Controlled Vault

For your convenience and to protect fine woolens, off-season clothing, furs, and leathers, we built a climate controlled storage vault that we house onsite in our 10,000 square foot facility in N. Bethesda.  Most companies don’t have a climate controlled facility and those that offer storage often have to send their furs or woolens out of state. Now you can have the peace of mind that your precious furs and clothing are housed right under our roof in the Washington, DC area. Protect your fine winter woolens from the risk of moth and other insect damage by storing with Parkway Custom Drycleaning.

Convenient Bed  Linen and Tablecloth Cleaning

Parkway Custom Drycleaning offers a weekly bed linen cleaning service, including pick-up and delivery in the District of Columbia, Montgomery County, MD, and Northern Virginia areas.  With our household item cleaning service, you get the same level of care and detail for your home essentials as you do your clothing. We clean comforters, bedspreads, and blankets along with fine lace tablecloths and napkins.

Drapes, Shades, Upholstery, and Patio Cushion Cleaning – Both Onsite and in our Plant

A specialty for decades, Parkway Custom Drycleaning cleans and restores all forms of window treatments. We are certified by Hunter Douglas to clean all of their blinds, including Duettes, Silhouettes, and Luminettes. We offer onsite cleaning of furniture and drapes, and we also have an expert technician who can take down and rehang your blinds, curtains, and shades. We can also restring your roman shades and repair broken brackets and carriers too. 

Another specialty is the cleaning and restoration of patio cushions and outdoor furniture, including umbrellas. We can remove almost all stains, including berries, bird droppings, food and drink stains, suntan lotion, and tree droppings. Many of our customers have us pick up all their outdoor cushions before the season starts or after the season is over to ensure their patio cushion investment is maintained. 

Drapes, Shades, Upholstery, and PatThe Benefits of Choosing Local: Why Maryland Residents Prefer Parkway Custom Drycleaningio Cushion Cleaning – Both Onsite and in our Plant

Choosing Parkway Custom Dry Cleaning isn’t just about getting top notch dry cleaning services; it’s a heartfelt choice that supports the community right here in the District of Columbia, Maryland, and Northern Virginia. Parkway Custom Drycleaning has been a proud local service provider to the most discriminating clientele in the greater metro DC area since our founding in 1926. 

• Personalized Service From Your Neighbors: We love nothing more than the idea of serving our own. We’re always here to listen, whether it’s a special care instruction for your grandmother’s quilt or just a chat about the latest community news. This is all part of the Parkway Custom Drycleaning difference.
• Fast, Reliable Turnaround Times: Waiting around is the last thing you should be doing. That’s why we’ve streamlined our process to guarantee your clothes are returned to you not just in impeccable condition, but also with a turnaround time that fits your busy schedule.  While we like to have a week for the absolute best results so we can hand spot and air dry when necessary – we’re here to provide you with your items when you need them – we even offer same day service when necessary!
• Hassle-free Dry Cleaning Pick-up and Delivery: If you’re pressed for time and making a trip to visit us is too much of a hassle, please consider trying our pick-up and delivery service. This service is available throughout the metro Washington, DC area, including most of Montgomery County, MD, and Northern Virginia. Let us do the driving!

Experience the Parkway Custom Drycleaning Difference!

Parkway Custom Drycleaning has been a household name in the Washington Metropolitan area since our founding in 1926. We take pride in being recognized as the first dry cleaner in the Mid-Atlantic region to introduce a new eco-friendly dry cleaning process. This process features a revolutionary odorless, non-toxic, biodegradable solution – one of the most environmentally friendly solutions introduced in the last decade.